How to Choose the Right Company for You
How to Choose the Right Company for You
Choosing the right garage door company is crucial for ensuring quality installation, repairs, and customer service. Here’s a comprehensive buyer’s guide that helping you make an informed
decision:
1. Look for IDA Certification
The International Door Association (IDA) certifies garage door companies and professionals who meet high standards of workmanship, professionalism, and safety. Here’s why IDA certification matters:
- Quality Assurance: IDA members adhere to a strict Code of Ethics, ensuring that the work is done to high standards.
- Training and Expertise: Certified companies invest in ongoing training and education for their staff, staying up-to-date with the latest technologies, products, and safety regulations.
- Professionalism: These companies follow industry best practices and offer warranties, ensuring accountability and trustworthiness.
When considering a garage door company, check if they are IDA certified by visiting the IDA
website or asking directly.
2. Read Their Google Reviews
Google reviews are invaluable when evaluating a company’s reputation and service quality.
Here’s how to effectively use Google reviews:
- Focus on Overall Rating: A company with consistently high ratings (4 stars or above) is generally a good indicator of quality service.
- Read Recent Reviews: Recent reviews give you an idea of how the company is currently performing, as service quality can change over time.
- Check for Volume: A high number of reviews shows the company has served many customers, which often indicates experience and reliability.
- Look for Specifics: Reviews mentioning punctuality, professionalism, pricing, and the resolution of issues provide insights into how the company handles different aspects of customer service.
- Responding to Reviews: Companies that actively respond to both positive and negative
reviews demonstrate a commitment to customer service and continuous improvement.
3. Consider the Company’s Experience
A company with years of experience is often more reliable. They’ll have encountered a range of garage door types and problems, giving them the knowledge to handle complex issues. Ask these questions:
- How long has the company been in business?
- What types of garage doors do they specialize in (residential, commercial, custom)?
- Do they have experience with both installation and repair?
4. Evaluate Their Product Range
The best garage door companies offer a broad range of products and services, giving you more options to choose from. Look for:
- Variety of Garage Doors: Steel, wood, aluminum, and insulated doors.
- Customizable Options: Colors, finishes, windows, and hardware.
- Advanced Technology: Smart garage doors, Wi-Fi enabled openers, and energy-efficient models.
5. Check for Licensing and Insurance
Ensure the company is properly licensed and insured. This protects you from liability in case of accidents or damage during installation or repairs. Request copies of their insurance and license for verification.
6. Request Multiple Quotes
Before making your decision, obtain quotes from at least three different companies. This allows you to compare:
- Pricing: Ensure that the quotes are transparent, breaking down the costs for labor, parts, and warranties.
- Warranty Options: A good garage door company should offer warranties on both products and labor.
- Timelines: Get an estimated time for project completion, especially for installations.
7. Customer Service and Support
The level of customer service a company offers speaks volumes about their professionalism. Consider:
- How responsive is the company to inquiries or issues?
- Are they willing to explain options, pricing, and procedures in detail?
- Do they offer emergency services for repairs outside of regular hours?
8. Ask for Referrals
Word of mouth remains one of the best ways to find a reliable garage door company. Ask friends, family, or neighbors for recommendations and inquire about their experiences.
9. Evaluate the Company’s Website
A professional, informative website can be a good sign of a well-organized and transparent company. Look for:
- Certifications and Accreditations: Are IDA certifications and other affiliations displayed?
- Portfolio of Previous Work: Check for photos or videos showcasing their previous installations or repairs.
- Clear Contact Information: Ensure they provide clear and easy ways to contact them, including phone numbers, email, and physical address.
Final Checklist
- Is the company IDA certified?
- Are the Google reviews positive and recent?
- Does the company have sufficient experience with your type of garage door?
- Do they offer a range of product choices and technology?
- Is the company licensed and insured?
- Are their quotes competitive and transparent?
- How is their customer service and support?
By following this guide, you’ll be better equipped to choose a garage door company that delivers
quality workmanship and reliable service, ensuring peace of mind for years to come.
